Terms of Service

By accessing or using the Service, or creating an account, you agree to these Terms. If you do not agree, do not use the Service. Our Privacy Policy explains how we handle personal data but does not form part of these Terms.

You must be at least 18 years old and have legal capacity to enter into these Terms. If you use the Service for a clinic, company or other organisation, you confirm that you are authorised to bind it to these Terms.

OpenLocum is an online information and communication platform for locum work. The Service may collect and organise job information from third-party sources, help users search and save listings, prepare messages for user-directed applications, track shifts, follow clinics and submit feedback or reviews.

Unless we expressly state otherwise for a particular future service, OpenLocum is not an employer, clinic, medical provider, clinical supervisor, representative of a doctor or clinic, or party to any engagement between users. We do not negotiate employment terms, decide whether a doctor is hired, supervise clinical work or guarantee payment.

You must provide accurate, current information, keep your account secure and promptly tell us if you suspect unauthorised access. You are responsible for activity carried out through your account, except to the extent it results from our failure to use reasonable security measures.

A correctly formatted MCR number does not mean that we have verified a person’s identity, registration status, practising certificate, qualifications or fitness to practise. Doctors remain responsible for maintaining all registrations, practising certificates, insurance, supervision and permissions required for their work. Clinics remain responsible for conducting appropriate checks before engaging a doctor.

Listings may originate from Telegram channels, clinics, recruiters, public sources or other third parties. We may structure, summarise, combine, correct or remove that information, including with automated tools. Listings may nevertheless be incomplete, delayed, inaccurate, duplicated, expired or withdrawn without notice.

You must independently verify the clinic, vacancy, dates, duties, rates, workload, payment arrangements and other material terms before relying on a listing or accepting work. A listing is not an endorsement or guarantee by OpenLocum.

The Service may prepare an application message using information from your profile and open a third-party service such as WhatsApp, Telegram, SMS or an external application site. You control whether to review and send that message. Opening a third-party service does not mean that OpenLocum delivered or processed the application, or that a clinic received, accepted or confirmed it.

Third-party services have their own terms and privacy practices. We are not responsible for their availability, security, content or conduct. Your arrangement with a clinic, recruiter or other third party is between you and that party.

Saved shifts are personal bookmarks. Saving a shift does not apply for it, reserve it, or indicate that a clinic has received or accepted an application.

You retain ownership of content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, moderate, analyse, aggregate, display and distribute that content as reasonably necessary to operate, secure and improve the Service. This licence continues for content already shared or aggregated where removing it is not reasonably practicable, subject to applicable law.

Your content must be truthful, based on genuine experience, relevant, lawful and respectful. It must not contain patient information, confidential medical or business information, unnecessary personal data, defamatory statements, harassment, unlawful material or content that infringes another person’s rights.

We may review, restrict, edit, decline to publish or remove content, and may investigate reports or request supporting information. We do not promise to review every submission or endorse content submitted by users.

You must not use the Service to:

• impersonate another person or misrepresent your identity or authority;
• submit fraudulent applications, listings, credentials, reviews or reports;
• harvest contact details, send spam or misuse listing contact information;
• scrape, copy or redistribute the Service at scale without our permission;
• circumvent security, access controls, rate limits or technical restrictions;
• introduce malware or interfere with the operation of the Service;
• collect or disclose patient data through the Service; or
• violate applicable law or another person’s rights.

We and our licensors own the Service, including its software, branding, design and original content. Subject to these Terms, we give you a limited, revocable, non-transferable right to use the Service for your own lawful personal or professional purposes.

Third-party listings and materials may belong to their original authors or other rights holders. If you believe material on the Service infringes your rights or contains your information without a proper basis, contact us using the details below.

We may send service messages needed to operate or secure your account. If you choose to receive alerts, notifications or marketing, we may send them using the channels and preferences you select. You may withdraw optional marketing consent at any time, but cannot opt out of messages strictly necessary to provide or secure the Service while maintaining an account.

We may add, change or discontinue features. Supplemental terms may apply to a new feature and will be presented before you use it. If we introduce fees, we will disclose the price, billing basis, renewal terms and applicable cancellation or refund terms before charging you.

You may stop using the Service at any time and may request account deletion. We may restrict or suspend access where reasonably necessary to protect the Service or others, investigate suspected misuse, comply with law, address non-payment for a future paid service, or respond to a material breach of these Terms. Where appropriate, we will give notice and an opportunity to address the issue.

Provisions that by their nature should continue after termination—including ownership, accrued obligations, disclaimers, liability limits, dispute provisions and licences for content already lawfully used or aggregated—will continue to apply.

We aim to provide a useful and reliable Service, but it is provided on an “as available” basis. To the extent permitted by law, we do not warrant that the Service or any listing will always be available, secure, complete, accurate, current or suitable for a particular purpose.

OpenLocum does not provide medical, clinical, employment, tax, insurance or legal advice. Nothing in the Service replaces professional judgment, regulatory obligations or direct verification with a clinic or doctor.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of opportunity, loss of income, loss of data or reputational harm arising from the Service, a listing, a third-party service or an arrangement between users. Our aggregate liability arising out of or relating to the Service will not exceed the greater of S$100 and the amount you paid us for the Service during the 12 months before the event giving rise to the claim.

You are responsible for losses and reasonable costs arising from a third-party claim directly caused by your unlawful content, your infringement of another person’s rights, or your intentional or reckless misuse of the Service. This does not require you to compensate us for losses caused by our own negligence or breach of these Terms.

We may update these Terms to reflect changes to the Service, our practices or the law. We will post the updated Terms and revise the effective date. For a material change, we will provide reasonable notice and may ask you to accept the updated Terms. Changes do not retroactively alter rights or obligations that arose before they took effect.

These Terms are governed by Singapore law. You and STINKY BOY PTE LTD submit to the exclusive jurisdiction of the Singapore courts, except that either party may seek urgent interim relief in any court with jurisdiction.

If a provision is unenforceable, it will be adjusted or removed only to the extent necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. You may not transfer your rights under these Terms without our consent. We may transfer our rights and obligations as part of a reorganisation, financing, sale or transfer of the Service, subject to applicable law.

These Terms and any applicable supplemental terms are the entire agreement about the Service. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce them.

For service questions, use the feedback or support tools made available through the Service. For privacy and personal-data requests, contact our Data Protection Officer through our support page.